UX agita from John Hancock Pensions

Or, how to tell whether your rollover check has been issued yet.

Step 1. Enter user name and password, then select “sign in”.

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Step 2. Apparently “Warning” is the new “Your transaction has been completed.”

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(Note: I called and asked the rep on the phone why I couldn’t get in. She explained that actually it was because I no longer worked for the company whose plan it was. If so, that’s a different “makes no sense” — the account was still mine, even though I’d separated from the company years ago.)

 

Smell ya later, John Hancock Funds website.

 

I messed up my ID number, and you won’t believe what happened next…

I transposed two numbers in my ID at the gym, and this was the result. (Sorry for the phone pic of a flatscreen.)

In addition to the very emphatic text, the button says “Wait,” but the whole dialog box disappears before you can click the “Wait” button. It’s a trap! It’s also a mystery, wrapped in an enigma, deadlifted 5×5.

Error message reading: You have entered an invalid member number. Invalid. Wait.

I messed up my ID# at the gym.