UX agita from John Hancock Pensions

Or, how to tell whether your rollover check has been issued yet.

Step 1. Enter user name and password, then select “sign in”.


Step 2. Apparently “Warning” is the new “Your transaction has been completed.”

(Note: I called and asked the rep on the phone why I couldn’t get in. She explained that actually it was because I no longer worked for the company whose plan it was. If so, that’s a different “makes no sense” — the account was still mine, even though I’d separated from the company years ago.)


Smell ya later, John Hancock Funds website.